Help / Delete your account
Delete your account
Updated 7 November 2026
You can delete your Sitro account at any time, on the website or in the app. Nothing is deleted straight away: you keep full access until the date it's scheduled for, and you can change your mind until then.
How to delete it
Open Account Settings → Privacy & Data and choose Request deletion. Download your data first if you want to keep it: the same page has Download my data.
Your account and everything in it are deleted 30 days after your request. Until then you keep full access and can withdraw the request from the same page.
If you have a plan
You choose when: delete when your plan ends (it runs to the end of the time you've paid for and doesn't renew; your account is deleted then, or 30 days from now if that's later), or delete now (deleted 30 days from now).
A plan you pay by card stops for you. With delete now it stops that day, with no refund for the time left.
What we keep
After deletion your account and data are gone for good and can't be recovered. A minimal billing record is kept for 7 years, as the law requires. Our Privacy Policy has the details.
Still stuck? Write to support@sitroapp.io and we'll help.